Refund Policy

Effective date: August 12, 2026

This Refund Policy restates the refund clauses already published in section 6 of the Terms of Service. It does not add, expand, or replace those Terms.

The Service may be purchased using prepaid verification credits as displayed in the applicable checkout or order. Prices, currency, included quantities, and any purchase limits are those presented and accepted at the time of purchase. Credits have no cash value, are not a bank deposit, and may be used only for eligible Bounceless verification activity.

Credits never expire while the account exists. In particular, an unused credit is not removed merely because time has passed or because an account is suspended. If you request account closure, you may request a refund of unused credits when you make the closure request; any balance not refunded is forfeited when closure completes. A refund reduces the corresponding unused credit balance. If Kielves, Inc. terminates an account for material breach, accrued fees remain due and any refund of unused credits is at Kielves's reasonable discretion.

Checkout and payment processing use standard Stripe Payments services. Stripe is a payment processor and not the merchant or seller of record. Kielves is the seller of record and is responsible for sales and transaction tax registration, collection, and remittance; invoices and receipts issued in Kielves's name; refund decisions under the Bounceless Refund Policy; and disputes and chargebacks handled through Stripe.

You authorize Kielves and Stripe to charge the payment method you select for the amount shown at checkout. Stripe handles full payment-card numbers under its PCI program; Kielves receives card brand, last four digits, expiry, billing country and postal code, and transaction references, but not full card numbers. Kielves issues invoices and receipts in its own name through Stripe, decides and executes refunds under the Refund Policy through Stripe, and responds to disputes and chargebacks through Stripe at Kielves's cost.

You may request a refund by contacting support within 14 days after a credit purchase; only the unused portion of that purchase is eligible, and an approved refund is returned to the original payment method through Stripe. Unknown or indeterminate results are never billed. If an accepted signed order, the Terms of Service, and this Refund Policy conflict, they control in that order.