Frequently asked questions
Verification behavior, account basics, and how to reach us — straight answers, no marketing fluff.
Verification & trust
Does VALID mean an address is safe to email?
No. Bounceless never equates a raw status with safe-to-send. Pre-Send Decision combines engine observations, confidence, reason codes, and your policy.
How do you handle catch-all domains?
Catch-all outcomes are surfaced with low confidence and explicit uncertainty — not hidden behind a green checkmark.
What are reason codes?
Machine-readable signals translated into human language so RevOps teams can explain why a contact was reviewed or suppressed.
Product & account
Where do I sign up or sign in?
Trial signup and account access live on app.bounceless.io. Marketing pages link out only — no login flow is hosted on bounceless.io.
Do I get free credits when I sign up?
Yes — every new account starts with 1,000 free credits, no card required, so you can test verification on your own list before committing.
How do I contact sales or support?
See the details on /company/contact or email contact@bounceless.io. We respond without requiring a product account.