Terms of Service

Effective date: August 12, 2026

These Terms of Service (the “Terms”) are a binding agreement between Kielves, Inc., a Delaware corporation with file number 10722519 (“Kielves,” “Bounceless,” “we,” “us,” or “our”), and the business or organization that accepts these Terms (“Customer,” “you,” or “your”). Our public notice address is Kielves, Inc., c/o Legalinc Corporate Services Inc., 131 Continental Dr, Suite 305, Newark, DE 19713, USA.

By creating an account, buying credits, submitting data to the Service, or otherwise using the Service, you agree to these Terms. If you use the Service for a company or other organization, you represent that you have authority to bind that organization. If you do not agree, do not use the Service.

1. The Service

Bounceless is a business-to-business email verification service. It evaluates submitted email addresses and returns verification information and a Pre-Send Decision intended to help a Customer decide how to handle an address before sending. The Service does not supply prospect lists, send campaigns, or guarantee delivery, inbox placement, sender reputation, revenue, or any other campaign outcome.

Verification is a point-in-time assessment based on signals available when a request is processed. Mail systems and addresses can change, and some providers limit what can be determined. Results therefore may be inaccurate, incomplete, or become stale. You remain responsible for your sending decisions, list acquisition, consent, suppression practices, message content, and compliance with law and provider rules.

The Service may be delivered through the Bounceless website, application, API, bulk-file workflows, and other activated interfaces identified in Bounceless documentation or an applicable order. Features that are not activated or expressly included are not part of the Service.

2. Business eligibility and accounts

The Service is offered for business and professional use. You must provide accurate account information, keep it current, protect credentials and API keys, and promptly notify us of suspected unauthorized use. You are responsible for activity under your account except to the extent caused by our breach of these Terms.

You may allow employees and contractors to use the Service on your behalf. You are responsible for their compliance with these Terms. You must not share credentials outside your organization or bypass account, rate, credit, or security controls.

The Service is offered only to business customers and account holders who are at least 18 years old. The launch scope is worldwide business-to-business use, excluding the European Economic Area and the United Kingdom until counsel-approved GDPR and UK GDPR supplements exist. The Service is not offered to consumers or in sanctioned or embargoed territories prohibited by applicable law.

3. Customer data and instructions

Customer Data means email addresses and other information that you or your authorized users submit to the Service, together with verification requests associated with that information. As between the parties, you retain your rights in Customer Data.

You authorize us to host, copy, transmit, and otherwise process Customer Data only as needed to provide, secure, support, and improve the Service; comply with documented instructions and applicable law; and enforce these Terms. You represent and warrant that you have all rights, notices, consents, and lawful bases needed to submit Customer Data and instruct us to process it.

Do not submit message bodies, credentials, financial-account data, government identifiers, health information, or other sensitive information that the Service does not require. The Service is designed to receive email-address verification inputs, not arbitrary personal records.

Each party is responsible for the privacy and data-protection obligations that apply to its handling of personal information. If the parties sign a separate data-processing addendum, it forms part of their agreement and controls for its subject matter.

4. Acceptable use

You must not use the Service to:

1. violate law, privacy rights, anti-spam requirements, sanctions, or another person’s rights;
2. verify data that you obtained unlawfully or are not authorized to process;
3. build, enrich, sell, or operate an unlawful or abusive contact database;
4. send spam, phishing, malware, harassment, or deceptive communications;
5. probe, scan, disrupt, overload, reverse engineer, or bypass the Service or its security and usage controls, except where law expressly permits and the right cannot be waived;
6. resell, sublicense, or provide the Service to third parties unless an order or written agreement expressly allows it;
7. use output as the sole basis for a decision that produces legal or similarly significant effects on an individual; or
8. misrepresent verification output as proof that an address owner consented to receive a message or that a message will be delivered.

We may investigate suspected misuse and may restrict or suspend access when reasonably necessary to protect the Service, customers, third parties, or legal compliance. When practicable and lawful, we will give notice and an opportunity to cure before suspension. Emergency, security, abuse, or legal risks may require immediate action.

5. Verification results and Pre-Send Decisions

Output is operational guidance, not a warranty about a person, mailbox, recipient, or campaign. Labels, reason codes, confidence indicators, and Pre-Send Decisions must be read with the documentation presented with the Service. You must not remove or distort qualifications attached to an output.

A result may be classified as unknown or indeterminate when the Service cannot reach a sufficiently supported conclusion. Unknown or indeterminate verification results are never billed: no credit is deducted for a result in either classification. This billing rule does not convert other results into guarantees.

6. Credits, prices, and payment

The Service may be purchased using prepaid verification credits as displayed in the applicable checkout or order. Prices, currency, included quantities, and any purchase limits are those presented and accepted at the time of purchase. Credits have no cash value, are not a bank deposit, and may be used only for eligible Bounceless verification activity.

Credits never expire while the account exists. In particular, an unused credit is not removed merely because time has passed or because an account is suspended. If you request account closure, you may request a refund of unused credits when you make the closure request; any balance not refunded is forfeited when closure completes. A refund reduces the corresponding unused credit balance. If Kielves terminates an account for material breach, accrued fees remain due and any refund of unused credits is at Kielves’s reasonable discretion.

Checkout and payment processing use standard Stripe Payments services. Stripe is a payment processor and not the merchant or seller of record. Kielves is the seller of record and is responsible for sales and transaction tax registration, collection, and remittance; invoices and receipts issued in Kielves’s name; refund decisions under the Bounceless Refund Policy; and disputes and chargebacks handled through Stripe.

You authorize Kielves and Stripe to charge the payment method you select for the amount shown at checkout. Stripe handles full payment-card numbers under its PCI program; Kielves receives card brand, last four digits, expiry, billing country and postal code, and transaction references, but not full card numbers. Kielves issues invoices and receipts in its own name through Stripe, decides and executes refunds under the Refund Policy through Stripe, and responds to disputes and chargebacks through Stripe at Kielves’s cost.

Refund eligibility is governed by the first-party Bounceless Refund Policy at /refund-policy. You may request a refund by contacting support within 14 days after a credit purchase; only the unused portion of that purchase is eligible, and an approved refund is returned to the original payment method through Stripe. Unknown or indeterminate results are never billed. If an accepted signed order, these Terms, and the Refund Policy conflict, they control in that order.

7. Service changes and availability

We may update the Service to improve functionality, security, compliance, or reliability. We will not describe an unactivated capability as available. If a change materially removes functionality a Customer has already purchased, you may choose either a pro-rata refund of the affected unused credits or equivalent replacement credits.

The Service may occasionally be unavailable because of maintenance, provider limitations, network conditions, abuse prevention, or events outside our reasonable control. Any service-level commitment applies only if stated in a signed order or other written agreement.

8. Intellectual property and feedback

Kielves and its licensors own the Service, including its software, interfaces, documentation, branding, and underlying methods, excluding Customer Data. Subject to these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable right during your authorized use to access and use the Service for your internal business purposes.

If you voluntarily provide feedback, you grant Kielves a worldwide, perpetual, irrevocable, royalty-free right to use it without identifying you or disclosing your confidential information. You are not required to provide feedback.

We may derive privacy-preserving, aggregate, or de-identified operational learning from operation of the Service, provided it does not disclose Customer Data, identify a Customer or individual, recreate customer-readable verification records, or extend retention of those records beyond the governed ordinary retention window. We will not use Customer Data to build a prospect database.

9. Confidentiality

Each party may receive non-public information that the other identifies as confidential or that reasonably should be understood as confidential. The receiving party will use such information only to perform or exercise rights under these Terms, protect it with reasonable care, and disclose it only to personnel and service providers who need it and are bound by confidentiality obligations.

Confidential information does not include information that the receiving party can document was lawfully known without restriction, becomes public without breach, is received lawfully from a third party without a duty of confidentiality, or is independently developed without use of the other party’s confidential information. A legally compelled disclosure is permitted if the receiving party gives advance notice when lawful and reasonably assists in seeking protection.

10. Privacy and security

Our Privacy Policy explains how we handle personal information. Each party will comply with the privacy and data-protection laws that apply to its own activities. We maintain administrative, technical, and organizational measures designed to protect Customer Data, but no system is completely secure.

Our retention policy sets a 30-day ordinary window for submitted email addresses, uploaded source files, generated result files, and exported files, measured from finalization of a verification job. The intended process erases the submitted address from the verification record while retaining non-identifying verification facts, and deletes stored files with an internal deletion audit record. Customers may view and export their own requests and results; early-deletion and account-closure requests are handled by our team rather than through a self-service retention control.

11. Third-party services

The Service may interoperate with third-party networks or services. We are not responsible for third-party products or terms, although we remain responsible for our obligations under these Terms and applicable law. Your use of a third-party service may be governed by that provider’s terms.

Material service providers used for the launch Service include Stripe for payments, Cloudflare for website and object-storage services, Hivelocity for dedicated infrastructure, Resend for transactional email, and Spamhaus for deliverability and abuse signals. We may update provider information in this Policy or an applicable agreement when our Service changes.

12. Suspension and termination

You may stop using the Service at any time. Account closure is currently handled by our team after an email request to support; there is no self-service closure control. We will complete a valid closure request within 30 days. We may suspend or terminate access for material breach, unlawful use, security risk, nonpayment, or conduct that threatens the Service or others. Except for urgent risks or a breach that cannot be cured, we will provide reasonable notice and an opportunity to cure before termination.

On termination, your right to use the Service ends, subject to the approved treatment of unused, non-expiring credits in Section 6. Provisions that by their nature should survive—including accrued payment obligations, confidentiality, intellectual property, disclaimers, liability limits, and dispute terms—will survive.

13. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE AND ITS OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” KIELVES DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. KIELVES DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT ANY VERIFICATION RESULT OR PRE-SEND DECISION WILL ENSURE DELIVERY, INBOX PLACEMENT, SENDER REPUTATION, OR A PARTICULAR BUSINESS OUTCOME.

Some jurisdictions do not allow certain disclaimers, so those disclaimers apply only to the extent permitted by law.

14. Indemnification

Customer will defend and indemnify Kielves and its personnel against third-party claims, damages, and reasonable costs arising from Customer Data, Customer’s unlawful or unauthorized sending or data collection, or Customer’s material breach of Sections 3 or 4, except to the extent caused by Kielves.

Kielves will defend and indemnify Customer against a third-party claim that the Service infringes that third party’s intellectual-property rights, except to the extent the claim arises from Customer Data, Customer instructions, unauthorized changes or combinations, or continued use after Kielves offers a non-infringing replacement. The indemnified party must promptly notify the indemnifying party, provide reasonable cooperation, and allow it to control the defense and settlement. No party may settle a claim in a way that admits fault or imposes non-monetary obligations on the other without that party’s written consent.

15. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, REVENUE, GOODWILL, OR DATA, EVEN IF ADVISED THAT SUCH DAMAGES ARE POSSIBLE.

Except for indemnification obligations, willful misconduct, and Customer’s unpaid fees, each party’s aggregate liability arising out of or relating to the Service or these Terms will not exceed the amounts Customer paid or owed for the Service during the 12 months preceding the event giving rise to the claim. Nothing in these Terms excludes liability that applicable law does not permit a party to exclude.

16. Governing law and disputes

These Terms are governed by Delaware law, without regard to its conflict-of-laws rules. The state and federal courts located in Delaware have exclusive jurisdiction. There is no agreement to arbitrate in these Terms.

If mandatory law in an approved launch geography gives a Customer rights that cannot be waived, those rights remain unaffected.

17. Compliance with law

Each party will comply with laws applicable to its performance under these Terms, including applicable privacy, export-control, sanctions, and anti-corruption requirements. You may not use the Service from or for a prohibited jurisdiction or restricted party. The launch scope is worldwide business-to-business use except the European Economic Area, the United Kingdom, sanctioned or embargoed territories, and any jurisdiction in which providing the Service would violate applicable law. No consumer offering is included.

18. Changes to these Terms

We may update these Terms. We will give account holders at least 30 days’ email notice before a material change takes effect. Continued use after the effective date constitutes acceptance. A change will not reduce an existing credit balance or cause credits to expire. The effective date above will identify the current version.

19. General terms

Neither party is liable for delay caused by events beyond its reasonable control, except payment obligations. Customer may not assign these Terms without our written consent, except as part of a merger or sale of substantially all relevant assets where the assignee agrees to these Terms. Kielves may assign these Terms as part of a corporate reorganization, merger, acquisition, or sale of relevant assets, subject to applicable law and continued protection of Customer Data.

If a provision is unenforceable, it will be modified only as much as necessary and the remaining provisions will continue. A waiver must be explicit and does not waive a later breach. The parties are independent contractors; these Terms do not create a partnership, agency, franchise, fiduciary, or employment relationship. Headings are for convenience only.

These Terms, the Privacy Policy, any applicable Refund Policy, any executed data-processing addendum, and any accepted order form constitute the agreement regarding the Service, subject to the final precedence rule in Section 6.

20. Contact

Legal notices and questions about these Terms should be sent to:

Kielves, Inc.
Attn: Legal
c/o Legalinc Corporate Services Inc.
131 Continental Dr, Suite 305
Newark, DE 19713, USA
legal@bounceless.io

No telephone contact is published.

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